Warranty Policy

Warranty Policy

Thank you for choosing FutureStore.pk for your purchase. Our Warranty Policy outlines the terms and conditions related to the warranty coverage for the products you have acquired from us. Please read this policy carefully to understand the warranty terms and procedures.

1. Warranty Coverage:

  • FutureStore.pk provides a limited warranty on certain products. The warranty period and terms vary by product and are specified in the product documentation or on the product page on our website.
  • The warranty covers defects in materials and workmanship under normal use.

2. Warranty Period:

  • The warranty period begins from the date of purchase, as indicated on the sales invoice or order confirmation.

3. What is Covered:

  • The warranty covers manufacturing defects, faulty components, and workmanship issues that arise during the normal use of the product.

4. What is Not Covered:

  • The warranty does not cover damages resulting from:
    • Accidental damage, misuse, or abuse.
    • Unauthorized modifications or repairs.
    • Normal wear and tear.
    • Acts of nature, such as fire, flood, or lightning.
    • Improper installation or handling.

5. Initiating a Warranty Claim:

  • To initiate a warranty claim, please contact our customer support at [contact email] within the warranty period.
  • Provide the following information:
    • Order number or sales invoice.
    • Description of the issue or defect.
    • Clear photographs or videos illustrating the problem.

6. Warranty Evaluation:

  • Our technical team will assess the information provided and may request additional details.
  • If the issue is covered under warranty, we will provide instructions on how to proceed with the warranty claim.

7. Warranty Resolution:

  • Depending on the nature of the issue, we may offer one or more of the following resolutions:
    • Repair of the product.
    • Replacement with an identical or similar product.
    • Refund or store credit, at our discretion.

8. Shipping Costs:

  • The customer is responsible for the cost of shipping the product to our designated service center for warranty evaluation.
  • If the warranty claim is valid, we will cover the return shipping costs.

9. Exclusions:

  • This warranty policy is specific to products purchased from FutureStore.pk and does not cover third-party products.
  • Any attempt to repair the product by unauthorized persons voids the warranty.

10. Changes to Warranty Policy:

  • FutureStore.pk reserves the right to update or modify this Warranty Policy at any time without prior notice. The latest version of the policy will be posted on our website.

If you have any questions or concerns about our Warranty Policy, please contact us at support@futurestore.pk We value your satisfaction and aim to provide a transparent and reliable warranty process for our customers. Thank you for choosing FutureStore.pk.