Shipping Policy

Thank you for choosing FutureStore.pk for your shopping needs. Our Shipping Policy outlines the terms and conditions related to the shipment of your orders. Please read this policy carefully to understand our shipping processes and expectations.

1. Order Processing:

• All orders are processed within 3 business days. Orders placed on weekends or holidays will be processed on the next business day.
• Processing time may vary based on product availability and order volume.

2. Shipping Methods:

• We offer various shipping methods to accommodate your preferences. During the checkout process, you can select the shipping method that best suits your needs.
• Available shipping methods may include standard shipping, express shipping, and other options depending on your location.

3. Shipping Destinations:

• We currently ship to addresses within Pakistan 
• Please ensure that the shipping address provided during checkout is accurate and complete to avoid delivery issues.

4. Shipping Costs:

• Shipping costs are calculated based on the selected shipping method, destination, and the weight of the items in your order.
• You can view the shipping costs before completing the checkout process.

5. Estimated Delivery Time:

• The estimated delivery time is provided during the checkout process based on the selected shipping method and destination.
• Delivery times are estimates and may be subject to delays caused by factors beyond our control, such as customs processing or weather conditions.

6. Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
• You can track the status of your order by entering the provided tracking number on our website or the carrier's website.

7. Customs and Import Duties:

• International orders may be subject to customs duties and taxes imposed by the destination country.
• The recipient is responsible for any additional charges related to customs clearance. FutureStore.pk is not responsible for these fees.

8. Delivery Issues:

• In the event of delivery issues, such as non-receipt or damaged items, please contact our customer support at [contact email] within [X] days of receiving your order.
• We will work to resolve the issue promptly and provide assistance as needed.

9. Shipping Restrictions:

• Certain products may have shipping restrictions or may not be eligible for international shipping. Any such restrictions will be mentioned on the product page.

10. Changes to Shipping Policy:

• FutureStore.pk reserves the right to update or modify this Shipping Policy at any time without prior notice. The latest version of the policy will be posted on our website.

If you have any questions or concerns about our Shipping Policy, please contact us at [contact email]. We appreciate your trust in FutureStore.pk, and we strive to provide you with a reliable and efficient shipping experience.

Return Policy

Thank you for shopping with FutureStore.pk. We want to ensure that you are completely satisfied with your purchase. Our Return Policy outlines the terms and conditions for returning items purchased from our website. Please read this policy carefully to understand the return process and eligibility.

1. Returns Eligibility:

• To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging,  An unboxing video is compulsory to be eligible for exchange of the product, you can request shipping video . 
• Certain products, such as perishable goods, personalized items, and gift cards, are not eligible for return.

2. Return Period:

• You may initiate a return within 5 days from the date of receiving your order.
• After the return period expires, we may not be able to process your return.

3. How to Initiate a Return:

• To initiate a return, please contact our customer support at support@futurestore.pk to request a Return Authorization (RA) number.
• Clearly state the reason for the return and provide your order number.

4. Return Authorization (RA) Number:

• You will be issued an RA number upon approval of your return request.
• Please clearly write the RA number on the outside of the package you are returning.

5. Shipping the Return:

• The customer is responsible for the cost of shipping the item(s) back to our designated return address.
• Use a trackable shipping method to ensure the safe return of the item(s).

6. Inspection and Processing:

• Once we receive your return, our team will inspect the item(s) to ensure they meet the return eligibility criteria.
• If the return is approved, we will process the refund or replacement within 5 business days.

7. Refund or Replacement:

• If eligible, you may choose to receive a refund to the original payment method or opt for a replacement item.
• Refunds will be processed for the cost of the item(s) minus any applicable restocking fees.

8. Restocking Fees:

• A restocking fee may apply based on the condition of the returned item(s) and the packaging.
• Restocking fees, if applicable, will be communicated during the return authorization process.

9. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with clear photographs or videos of the issue.
• We will provide instructions on how to proceed with a return or replacement.

10. Changes to Return Policy:

• FutureStore.pk reserves the right to update or modify this Return Policy at any time without prior notice. The latest version of the policy will be posted on our website.

If you have any questions or concerns about our Return Policy, please contact us at [contact email]. We strive to provide a fair and transparent return process for our valued customers. Thank you for choosing FutureStore.pk.